At Vlanzo, we aim to provide a smooth and satisfying shopping experience. If you’re not fully happy with your purchase, you may request a return or exchange under the policy below.
Return & Exchange Window
You may request a return or exchange within 7 days of receiving your order.
After 7 days, unfortunately we cannot offer a refund or exchange.
Eligibility Requirements
To qualify for a return:
The item must be unused, unwashed, and undamaged.
All items must be returned in their original packaging, with tags attached.
A receipt or proof of purchase is required.
Please do not send any items back without contacting us first.
Non-Returnable Items
The following items cannot be returned or exchanged:
Items purchased on Sale / Discount / Flash Sale
Accessories (jewelry, handbags, etc.)
Custom-stitched or altered items
Items damaged due to customer misuse
Gift cards
Refunds
Vlanzo currently offers exchanges only.
Refunds are not issued unless:
The product is out of stock, or
You received a defective or wrong item.
If approved, refunds are issued to the original payment method.
Late or Missing Refunds
If you haven’t received your refund:
Recheck your bank account
Contact your bank or card provider
If still unresolved, email us at care@vlanzo.com
Exchanges
We replace items only if:
They are defective,
Damaged, or
You received the wrong product.
To request an exchange, email:
care@vlanzo.com
Send your item to:
Vlanzo – Return Department
(Bahawalpur, Pakistan – full address will be shared upon approval)
Shipping for Returns
Customers are responsible for return shipping costs.
Shipping costs are non-refundable.
For high-value products, we recommend using a trackable shipping method.
Need Help?
For any shipping-related questions, contact us:
- Email: care@vore.com
- Instagram: @_vlanzo
- WhatsApp: +92 300 12345